Privacy Policy

Effective Date: 1/1/2025
Luxe Lactation AZ (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our website, www.luxelactationaz.com (“Website”), schedule services, or communicate with us.

By using our Website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect both Personal Information and Protected Health Information (PHI) in compliance with HIPAA regulations.

a. Personal Information

When you use our Website, we may collect:

• Name
• Email address
• Phone number
• Billing information (if applicable)
• Any information you voluntarily submit through forms

b. Protected Health Information (PHI)

As a provider of lactation support, we may collect health-related information, including:

• Medical history relevant to lactation support
• Breastfeeding concerns and history
• Treatment plans and recommendations
• Any other health-related information you provide

We collect this information only with your consent and handle it in compliance with HIPAA regulations.

2. How We Use Your Information

We use your information to:

• Provide lactation consulting services
• Respond to inquiries and communicate with you
• Improve our services and user experience
• Process payments (if applicable)
• Ensure compliance with healthcare regulations

We will never sell your personal information or PHI to third parties.

3. How We Share Your Information

Your information may be shared only in the following circumstances:

• With Your Authorization: We may share PHI if you provide written consent.
• For Treatment, Payment, and Healthcare Operations (TPO): We may use PHI for lactation consulting, billing, and administrative functions.
• Legal Requirements: If required by law, we may disclose information to comply with a legal obligation or court order.
• Business Associates: We may share PHI with third-party service providers (such as billing or scheduling software) that assist in providing services, but only under strict confidentiality agreements.

4. How We Protect Your Information

We take HIPAA-compliant security measures to safeguard your information, including:

• Encryption of electronic PHI (ePHI) in storage and transmission
• Secure client portals for communication and document sharing
• Access restrictions to PHI, limiting it only to authorized personnel
• Regular security audits to ensure compliance

Despite these efforts, no system is 100% secure. If a data breach occurs, we will notify affected individuals as required by law.

5. Your Rights Under HIPAA

As a patient, you have the right to:

• Access Your Information: Request a copy of your PHI.
• Request Corrections: Ask us to correct inaccurate or incomplete information.
• Request Restrictions: Limit how we use or share your PHI.
• Request Confidential Communications: Choose how we contact you.
• Receive a Copy of This Privacy Policy: Request a printed or electronic copy.

To exercise these rights, please contact us at [Insert Contact Email].

6. Cookies and Tracking Technologies

Our Website may use cookies and analytics tools to improve user experience. You can adjust cookie settings in your browser.

We do not track or store PHI using website cookies.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your rights under HIPAA, please contact us:

Luxe Lactation AZ

4960 S Gilbert Rd Ste 1-123

Chandler, AZ 85249